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Mark your calendar & come join Frost & Sullivan's Customer Contact 2010 Summits, where industry stakeholders will meet to share & discuss strategic, tactical and implementation issues facing the Contact Center Industry in Asia Pacific. Based on the Theme, Next Generation Customer Contact – Driving Customer Experience through New Strategies, Technologies & Processes, these summits to be held in Thailand, Malaysia, Australia, Vietnam, Philippines and Indonesia will comprise an up-to-date & exciting conference program (including a choice of concurrent sessions) designed to cover emerging industry developments as well as showcase best practices adopted by leading companies.
To find out more about Frost & Sullivan’s Customer Contact Summits in 2010, click on the respective links below:
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| Overview of Customer Contact Market in Asia Pacific |
Though the contact center market in Asia Pacific had been seeing robust growth over the last few years, the advent of the global economic recession, nevertheless, impacted spending by enterprises on customer care infrastructure & applications. Indeed, based on current estimates, the contact center applications market is expected to decline by nearly 10% to US$684.5 Million in 2009.
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Email a friend about the Summits & stand a chance to WIN A FREE PASS to a Summit of your choice!
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